| REFUND AND BILLING POLICY |
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| Media Stream Networks, Henceforth reffered to as THE COMPANY sets forth it's Refund and Billing Policy in the following document. This document supersedes any other written or oral Refund and Billing Policy or arrangement. THE COMPANY may modify this Policy from time to time as reasonably required. The provisions of this Policy are intended as guidelines and are not meant to be exhaustive. Any activity or conduct that violates law, regulations, or the accepted norms of the Internet community or may harm THE COMPANY facilities, reputation, goodwill or customer relations, whether or not expressly mentioned in this Policy, is strictly prohibited. THE COMPANY reserves the right at all times to revise it's Refund and Billing Policy and to take appropriate steps to address violations of that Policy. REFUNDS THE COMPANY is a provider of an online service and therefore does not issue refunds on any accounts where there was service rendered except in the case of internal billing errors In the event that there is a free trial period an account must be cancelled at least 24 hours prior to the completion of the free trial period and the payment date. A refund will not be issued on any accounts that are cancelled after a free trial period has expired. All cancellation requests must me made through the control panel system to be considered valid. A confirmation email will be sent stating that the account is cancelled. No refund will be made on an account where there has been no request for cancellation or the account holder disputes the time period in which they have cancelled but there has been no account cancel confirmation email sent out. It is the account holder's responsibility to make sure that this request is completed. BILLING THE COMPANY accepts payment in two forms, Direct Credit Card debits via Internet Secure, and Paypal secure online payments. For both types of payment methods, your account will be charged at the time of setup for new services unless the service package outlines a free trial period in which the account will be charged on the first day after the free trial period is over. For the recurring amounts due for existing services your account will be charged at the beginning of every renewal cycle. In the event of a free trial period, the recurring amount due for existing services on your account this Renewal Cycle will commence on the final day of the trial period. Please ensure that we have updated payment information. If you account is declined, your service will be suspended. THE COMPANY will attempt to provide an email notice that your payment has been declined. If you initiate a charge back through your credit card company or file a dispute through Paypal for any reason, THE COMPANY may at it's own discretion immediately suspend your service. To re-establish your service, THE COMPANY may require you to provide a secure form of payment, which, at THE COMPANY own discretion, may include a signed and notarized statement that you authorize, THE COMPANY to charge your account for the appropriate amount. THE COMPANY may at it's own discretion; require certified funds for reactivation of the account. NO TRANSFER OF FUNDS BETWEEN ACCOUNTS THE COMPANY does not transfer funds from one account to another for any reason. CONTACT AND BILLING INFORMATION It is your responsibility to keep valid contact and billing information on your account. THE COMPANY will continue to send information regarding your account in accordance with the contact information you have provided in your control panel. BALANCE DUE Please be advised that the cancellation of an account does not release your from financial responsibility. If you account has a past due balance and you are not eligible for a refund, THE COMPANY Accounting department will continue collection efforts. |
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